Reseñas
It was well received by the grieving family. We will definitely use your service again.
Regards, Donna.
Such a unique gift. Price point is affordable. The shipping was very fast.
Gave as gift to co-worker who recently had his son pass away. He said it was the best gift he has ever received.
I paid $20.00 for the frame and it was broken and so flimsy it could have come from the $1.00 store.
Hi Jean, we're sorry to hear about the issue with your frame. Please contact our customer support so we can assist you with a solution. Thank you for your feedback.
My mum loves her star and loves using the app to view it. The little star crystal is cute too
Hi there! We're so happy to hear your mum loves her star and enjoys the app. Thank you for sharing your experience and for choosing us for such a special gift!
Another item completely worn out and permanently creased! Order elsewhere!
We’re sorry to hear that you were not satisfied with the item. The matter has already been resolved with you, and, as requested, you received a full refund.
We regret that you nevertheless had a negative experience and appreciate your feedback.
The frame was the only thing that actually looked new. But, you can purchase a nicer, cheaper one elsewhere. Dont waste your money with this company
We’re sorry to hear that you were not satisfied with the item. The matter has already been resolved with you, and, as requested, you received a full refund.
We regret that you nevertheless had a negative experience and appreciate your feedback.
How can i describe my order with any word other than awful? The certificate came CREASED, the folder and all documents looked so warn out and used… and, creased. The one good thing i can say is that they refunded me after sending them photos of how poorly my order was processed/handled.
We’re sorry to hear that you were not satisfied with the item. The matter has already been resolved with you, and, as requested, you received a full refund.
We regret that you nevertheless had a negative experience and appreciate your feedback.
The constellation is not visible from my home in New Jersey and it’s still the summer so it should be. It is really annoying to have to constantly enter the registration number. There is another website that has it automatically entered. The frame is cheap and I honestly think it’s ridiculous for $149. Not worth it in my opinion and how many other people get assigned the same star?
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
We would, however, like to clarify one important point regarding the visibility of your star: the constellation was personally chosen by you when you were in contact with customer support, and it is a constellation that is visible throughout the entire United States, including New Jersey, all year round.
Please feel free to contact our customer support again. They will show you how to save your registration number in the app. You won't need to enter it every time :)
The star I purchased was my anniversary gift to my boyfriend, and I never received it. So you can imagine that I dind´t give him anything. I was very happy with you and the reviews you had for your "good service" but I won't sugest you to anyone close to me. You refund me some money but it was only 28 USD out of the 73.70 USD that I paid. So I'm now with no star and I lost my money.
We’re truly sorry that your anniversary gift did not arrive and that this situation left you disappointed. However, we would like to clarify that the refund amount was based on the option you personally selected when customer support offered you 3 options for a solution.
We completely understand that this outcome was frustrating, especially given the occasion, and we’re sorry that the experience did not meet your expectations.
My husband loved it.. looking forward to seeing his star with a telescope
Hi there! We're thrilled to hear your husband loved his gift. Wishing you both many starry nights ahead!
Hard copy and you get pdf
Thank you very much for your 5-star feedback. We really appreciate it.
Qualité cheap je trouve
Bonjour Josée, merci pour votre retour. Nous sommes désolés que le produit n'ait pas répondu à vos attentes. N'hésitez pas à nous contacter si vous avez des questions ou pour organiser un échange. Nous trouverons certainement une solution ensemble.